Arrives Right
30 days
Items that arrive non-functional, incorrect, or clearly defective can be reported during the first 30 days after delivery.
Linket Connect
Legal
Linket warranty policy
Coverage details for Linket hardware, what is excluded, and how to file a replacement claim when something goes wrong.
What This Page Covers
The warranty is built to cover real product defects, not general wear or accidental damage. If a Linket arrives wrong or fails during normal use inside the covered window, we review the issue and, when approved, replace the entire Linket with shipping charged to the customer.
Individuals
6 months
Individual functionality coverage applies to eligible failures during normal day-to-day keychain use.
Businesses
12 months
Business coverage extends the functionality window and helps address verified batch defects affecting multiple units.
Coverage windows
Coverage begins on the original delivery date of the order.
Arrival protection
30-day arrives-right window
Use this if a device shows up incorrect, damaged from manufacturing, or unable to function as intended right away.
Individual use
6-month functionality coverage
This covers eligible NFC chip failure or structural failure that happens during normal personal use of the product.
Business orders
12-month business coverage
Business customers receive extended functionality coverage plus support when a verified defect affects a broader group of units.
What is covered and what is not
Warranty coverage is limited to defects in materials and workmanship during normal use.
Covered
Eligible defects
- Manufacturing defects that prevent the Linket from functioning correctly.
- NFC chip failure under normal usage conditions.
- Structural failure that happens during ordinary keychain use and was not caused by misuse or modification.
Not covered
Exclusions
- Lost items or missing units after delivery.
- Cosmetic wear such as scratches, fading, or surface scuffs.
- Water damage or prolonged immersion.
- Heat damage, including dashboard or flame exposure.
- Crushing, prying, drilling, heavy impact, or unauthorized modifications.
How to file a claim
Claims move faster when the order number and issue evidence are included from the start.
- 1Send your order number together with a clear photo or short video that shows the issue.
- 2The Linket team reviews the claim and confirms eligibility, usually within two business days.
- 3If the claim is approved, we replace the entire Linket unit and ship it at the customer's expense.
Replacement details
Here is how approved claims are typically resolved once eligibility is confirmed.
Resolution
Full Linket replacement
Approved warranty claims are resolved by replacing the entire Linket itself rather than repairing a component or issuing a cash reimbursement.
Shipping
Customer-paid replacement shipping
When a warranty replacement is approved, shipping for the replacement unit is paid by the customer.
Limit
One replacement per user per month
Warranty replacements are limited to one approved replacement per user during any single calendar month.
Warranty support
Support
Need help with a hardware issue?
Email support@linketconnect.com and include your order number, the affected item, and a clear photo or short video of the problem. Approved claims receive a full Linket replacement, with shipping paid by the customer.
Contact support